Information About Cookies

    A cookie is a small piece of text stored on your computer, phone or whatever you use to surf the net. Cookies have many uses but fundamentally they are used to store information about you on your computer.

    We encourage you to accept the cookies our website uses as they help us to improve the user experience for you and many others.

    We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience.

    To find out more about cookies and how they work you can visit

    Cookies we use

    Cookie preference setting

    Name  Typical content Expires
    cookie-agreed "2" If set to "2", expires when you close your browser
    cookie-agreed-categories %5B%5D When you close your browser


    Measuring Website Usage (Google Analytics)

    We use Google Analytics to collect information about how people use this site. The statistical information about website activity is used to understand our customers needs and to improve the website.

    Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (such as your name or address) so this information cannot be used to identify who you are.

    See Google's privacy policy for further information.

    You can download a Google opt-out browser add-on if you do not want Google to collect your information.

    Cookies used by Google Analytics

    Name  Description Expires
    _ga Used to tell us if a user has visited before 2 years
    _gid Used to tell us if a user has visited before 24 hours
    _gat Used to monitor the page view request rate 10 minutes
    _utma Used to count users who are new to the website or page 2 years
    _utmb Used to calculate the average length of time spent on the website 30 minutes
    _utmc Works with _utmb to calculate when the browser is closed When you close your browser
    _utmz Used to determine how the user reached the site (such as another website or search engine) 6 months


    For further information please go to Google Analytics Cookie Usage on Websites

    Veolia Bin Services (Brown Bin Permits and Missed Collections)

    Necessary Cookie

    Name Typical Content Expires
    PHPSESSID User's unique session ID When you close your browser


    How to delete or reject cookies

    We recommend that you allow the cookies we set by this website as they help us provide a better service.

    If you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options, then add our domain to the list of websites that you do not want to accept cookies from.

    You can also delete individual cookies or any cookies that your browser has stored through the same settings.

    • In Internet Explorer you can do this via the 'General' tab by clicking the 'Delete' button under the section labelled 'Browsing history'.
    • In Firefox choose the same 'Privacy' tab and click the 'Show Cookies' button. You can also choose to accept third-party cookies here and force Firefox to delete cookies every time you close your browser window.

    You can find more information on how to delete and control cookies on the About Cookies website.

    Please note that if you set your browser to refuse cookies from our website that there may be functionality issues with some of our services.


    Privacy Settings

    If you change your mind after accepting cookies you can withdraw consent using the ‘Privacy Settings’ button that appears at the bottom right hand corner of all web pages. 


    Tel: 01785 619000

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